Thursday 22 August, 2013
ATTN: Customer Service
To whom it may concern,
I would like to take this opportunity to thank you and your company for producing a fine product. I have ordered about 8 plates from you over the past 10 years and have been delighted by every one of them.
I recently ran into a miss communication with the printing of my latest plate. It was a gift for a friend of mine. I would like to thank you for giving me the opportunity to have the plate redone at a nominal fee. I understand the price of raw materials, shipping and handling and the other items that go with that. But all in all the recipient loved what was given to him thus eliminating the need to redo that plate. Thanks again.
In the meantime I will get together additional information for new plates over the next couple of weeks. Again thank you for your assistance and your continued production of a quality product.